hashgame ABOUT FAQ
Deposit
What are the available deposit methods? Use UPI, Paytm, IMPS, NetBanking, or cards like Visa. Minimum deposit is ₹100—funds reflect instantly!
Download App
What devices support the app download? Compatible with Android 5.0+ and iOS 12+. Check your device settings before downloading for smooth installation.
Can I use bonus codes on the app? Highlight code redemption process for app users.
How do I download the app safely? Visit the official site, scan the QR code, or download from site Download Area, Ensure antivirus is on—100% secure!
What happens if I don’t meet the bonus wagering requirements? Clarify consequences to manage expectations.
What are the eligibility criteria for each bonus? Explain requirements (e.g., minimum deposit, wagering).
How do I install the app after download? Open the APK file on Android or follow App Store prompts on iOS. Grant permissions and log in to start.
Can I download the app on multiple devices? Yes, use the same account across devices. Syncs bonuses automatically—no extra registration needed.
What if the app download link is broken? Refresh the page or use VPN. or contact online service for a direct link—fixed in minutes.
Each Bonus
What is the cashback bonus percentage? Up to 5% on weekly deposits. Auto-credited every Monday—boost your balance!
Are bonuses taxable in India? Winnings may be taxable per Indian laws. Consult a tax advisor—platform doesn't withhold.
What if I exceed bonus wagering? Extra bets count towards next bonuses. Track in app—maximize your wins!
What is the lose rebate bonus? Get 2-5% cashback on losses weekly. Claim in "Promotions"—softens any setbacks.
Are there VIP exclusive bonuses? Yes, VIP levels unlock up to 50% extra + â‚ą1,000 monthly. Deposit more to qualify.
Can bonuses be used on all games? Yes, but contribution varies: Slots 100%, Table Games 50%. Check terms.
What if bonus doesn't credit? Refresh app or contact live chat. Usually fixed in 5 minutes—24/7 support!
How do I use promo codes for bonuses? Enter code (e.g., "BONUS21") during deposit. Instant activation—claim now!
Games
Can I play games on mobile? Yes, download the app for seamless Slots,Casino,Sports,Rummy and betting—optimized for Android/iOS.
Login & Register
What if my password doesn't meet the requirements? Use 8+ characters with letters, numbers, and symbols. Try again or contact support for tips—easy fix!
What if I forgot the mobile number I used to register? No worries! Use “Forgot Password,” enter your registered email, and follow the verification link to recover.
Can I change my registered email or mobile number? Yes, log in, go to “Profile Settings,” and update after KYC verification—contact support to confirm.
How long does it take to verify my account? KYC verification takes 1-24 hours after uploading ID proof, slightly longer during holidays.
How do I register/Sign up? Visit the site, click “Register,” enter your mobile number, email, and password, then verify with OTP. Start in minutes!
Why is email mandatory for registration? For bonus alerts and recovery. Use a valid one—verification takes 1 minute.
Service & More
How long does it take to get a response from customer support? Live chat responds within 1-3 minutes, emails within 24 hours, and WhatsApp queries within 10-15 minutes.
How do I check the status of my support ticket? Use the ticket ID provided in the confirmation email to track updates via live chat or account dashboard.
How can I escalate a complaint if not resolved by support? Request escalation via email or live chat. A senior agent will review and respond within 48 hours.
How do I report a technical issue with the mobile app? Use the in-app "Help" section or email support with details like device model and error screenshot for faster resolution.
Can I get live chat support during major events like IPL? Yes, additional agents are deployed during high-traffic events to ensure uninterrupted support.
Can customer support help with app installation issues? Yes, they guide you through APK installation for Android or troubleshoot iOS issues, ensuring compatibility.
Withdraw
What documents are needed for withdrawal verification? Aadhaar/PAN and bank statement. Upload in "KYC"—approval in 1-24 hours for secure payouts.
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